“Telehealth Can Solve Africa’s Healthcare Access Gap” — HealthSyn NG Founder Speaks on Digital Hospitals

The TechInfoAfrica features Chidozie Felicitas Chiamaka, founder of HealthSyn NG, in a detailed conversation about the rising demand for digital healthcare tools across Africa. She explains how HealthSyn’s Hospital Management System (HMS) provides full clinical automation from patient intake and appointments to claims, billing, and teleconsultations.

Chiamaka notes that inadequate health data systems remain a major barrier in Nigeria’s hospitals, often resulting in misdiagnosis, payment losses, and long waiting times. By deploying HealthSyn HMS in partner clinics, she reports improvements such as:
— 40% faster consultations,
— 98%+ clinical uptime,
— and significant reductions in billing errors.

She emphasises that digitising hospitals is no longer optional. “Every facility needs technology that protects patient data, strengthens workflow accuracy, and enables clinicians to focus on care, not paperwork,” she says.

Question: Why did you decide to venture into digital healthcare with HealthSyn NG?

Answer:
Healthcare in Nigeria is still dominated by manual processes that slow down clinical operations. I created HealthSyn NG to automate patient records, consultations, billing, workflows, and telehealth, all in one connected system.

 

Question: How does the HealthSyn Hospital Management System improve hospital efficiency?

Answer:
Our system replaces paper-based workflows with digital processes. Clinicians get instant access to medical records; administrators track performance in real time; billing becomes automated. This has resulted in faster consultations and dramatically fewer errors.

Question: What measurable results have your partner hospitals achieved?

Answer:
Across early deployments, we recorded:

• 40% faster patient throughput
• 98% consultation system uptime
• 60% reduction in billing mistakes
• Significant improvement in clinical documentation accuracy

These outcomes came within months of adopting HealthSyn HMS.

Question: What challenges have you faced delivering digital transformation to hospitals?

Answer:
Clinicians often fear the disruption that accompanies new technology. To manage this, we run hands-on training, deploy hospital-specific workflows, and provide continuous support until teams fully transition.

Question: How does HealthSyn NG ensure patient data safety and compliance?

Answer:
We follow NDPR and international data standards. All patient information is encrypted, access is permission-based, and every action is logged. We built HealthSyn with security and compliance at its core.

Question: What unique features differentiate your platform?

Answer:
We provide an all-in-one ecosystem EMR/EHR, billing, pharmacy workflow, labs, teleconsultation tools, claims optimisation, and analytics. The goal is to enable hospitals to manage everything digitally without depending on multiple disjointed tools.

Question: What is your vision for HealthSyn NG in the next five years?

Answer:
To connect hospitals, labs, pharmacies, insurers, and telehealth providers into one unified digital care network. Africa needs interoperable systems, and HealthSyn NG is building that foundation.